Frequently Asked Questions
Everything you need to know about our luxury collections and services.
How do you ensure the authenticity of your jewelry and accessories?
Every item in our collection undergoes a rigorous multi-point inspection by our in-house gemologists and brand experts. We provide a certificate of authenticity and a lifetime money-back guarantee for every purchase.
What are your domestic and international shipping options?
We offer complimentary, fully insured overnight shipping within the United States. For our international clients, we provide secure global shipping via specialized couriers, with all duties and taxes calculated at checkout.
What is your return policy for high-end fashion pieces?
We offer a 125% guarantee on all our items. If you are not completely satisfied, you may return your purchase within 30 days for a full refund, provided the item is in its original, unaltered condition.
Do you offer resizing or customization services?
Yes, our master jewelers can perform professional resizing and minor adjustments on most rings and bracelets. Please contact our concierge team prior to shipping to discuss specific requirements for your piece.
Can I view an item in person before purchasing?
Absolutely. You are welcome to visit our gallery in New Orleans for a private viewing. Alternatively, we can arrange a high-definition virtual consultation with one of our specialists to show you every detail of the item.
What payment methods do you accept for large transactions?
We accept all major credit cards, bank wire transfers, and offer flexible financing options through our luxury lending partners to ensure a seamless acquisition process.