Returns & Exchanges
At M.S. Rau, we are committed to ensuring your complete satisfaction with our curated fashion collections. If your purchase does not meet your expectations, we offer a seamless 30-day return window for items in their original, unworn condition with all tags attached.
Initiate Your Request
Log in to your M.S. Rau account or visit our online Returns Portal with your order number and zip code to select the items you wish to return.
Prepare the Package
Carefully place the items in their original designer packaging and secure them inside a sturdy shipping box to prevent damage during transit.
Affix Shipping Label
Print the prepaid return shipping label provided via email and securely attach it to the outside of your package, ensuring any previous labels are covered.
Drop Off and Track
Deliver your package to any authorized carrier location and retain your drop-off receipt; your refund will be processed within 5-7 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing